Briefing: the hotel industry in the UK

The hospitality industry in the UK is not a unique one. However, the gap between London and the rest of the country is seemingly getting larger. In fact the BBC reported this week that ‘London’s top ten boroughs alone are worth more, in real estate terms, than all the property of Wales, Scotland and Northern Ireland, added together.’

Where is the future of the UK market? How has it been impacted by the continuing lack of deal-making? What hotel product will work well in this market? All questions raised and answered in this week’s briefing, with:

  • Chris Boulton, CEO of yoo on the UK polarisation
  • Joe Stenson, of Queensway Group and the growth in the budget sector
  • Peter Malone, Managing Director of Madison Mayfair on the UK fragmentation
  • And John Brennan, CEO of Jurys Inn Hotels on what he understands the UK market to be like
 


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Video clips produced by ybc.hpgcms.wpengine.com for the Hospitality Channel, including interviews from industry conferences such as the most recent IHIF conference as well as specific Hospitality Channel shoots.

Briefing: understanding successful hotel operations

The components of a successful hotel may seem simple, however, mastering how a hotel ensures repeat business and customer loyalty is hard. There are many variables which can affect a customer’s perception, right down to the towels, glasses and coffee you provide.

With the immediacy of online commenting, it is essential that all staff and stakeholders are up to scratch with how you operate. Successful hotels are able to ensure great stays for their customers by managing their expectations and understanding exactly what they want.

Some hospitality experts share their thoughts on what they believe ensures a hotel’s success. Including comment from:

  • Simon Vincent, President – Europe for Hilton Worldwide on the core component of any hotel.
  • Mark Wynne-Smith, Global CEO of Jones Lang LaSalle Hotels on the commoditisation of hotels which diminishes service.
  • Chris Boulton, CEO of yoo Hotels, on creating a memorable location for guests.
  • And John Brennan, CEO of Jurys Inn Hotels on instilling passion in the workforce to ensure success.
 


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Video clips produced by ybc.hpgcms.wpengine.com for the Hospitality Channel, including interviews from industry conferences such as the most recent IHIF conference as well as specific Hospitality Channel shoots.

Briefing: China’s ground-breaking demand

The unrelenting growth of all industries in China is too much to ignore for the big hotel brands. Entering this market isn’t as simple as cut and pasting Western philosophies into the new cities. Strategic alliances need to be sought and alternative business techniques understood.

Of paramount importance is capitalising on a fast-growth market. Whether that be creating new brands or twisting existing ones, many brands are attempting to be malleable in this Chinese market.

In this briefing we hear from key experts on their thoughts about China. Including:

  • Ed Fuller, former President and Managing Director of Marriott International on the unprecedented growth in hotel development.
  • Yann Caillère, COO of Accor Hotels, on Accor’s strategy for tackling the Chinese market
  • Chris Boulton, CEO of yoo on demand for hotels, particularly branded ones.
  • And James Chappell, of Horwath HTL, on a different development perspective in Asia.

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Video clips produced by ybc.hpgcms.wpengine.com for the Hospitality Channel, including interviews from industry conferences such as the most recent IHIF conference as well as specific Hospitality Channel shoots.

Briefing: the importance of design

It is clear that the emphasis placed on design and innovative features varies, depending on the type of hotel under construction. However, are consumers now placing more importance on hotel design in their buying patterns? Should investment into quirks and features be taken seriously by all or should it be limited to boutique hotels?

Finding the right balance is essential. An outdated hotel, in terms of features and aesthetics, can have a severely detrimental effect on a potentially returning customer.

In this week’s briefing we hear some differing perspectives on the role design plays in hotels. Including comment from:

  • Chris Boulton, CEO of yoo, on his belief that design is becoming very important across all aspects of hospitality.
  • Debrah Dhugga, Managing Director of Dukes Hotel talks about how her boutique hotel mixes vintage and contemporary design together.
  • Joe Stenson, of Queensway Group on his belief that location is much more important than the features of a hotel.
  • And Guus Bakker, of Frasers Hospitality on the new concept his company is bringing to the market.

 

 


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Video clips produced by yBC.tv for the Hospitality Channel, including interviews from industry conferences such as the most recent IHIF conference as well as specific Hospitality Channel shoots.

Briefing: Aligning modern innovation with business

Consumers are now associating themselves with brands like never before, therefore new product that comes to the market needs to have something to lure them to it. Innovations in design and technology allows businesses to differentiate themselves from competitors and consequently appeal to different audiences.

Some hotels are embracing new ideas to gain further market share. They are really seeing the benefit of doing something alternative and contemporary. Design and hotel features has arguably, in the past, been viewed as irrelevant but there are companies now working within hospitality whose key differentiator is this component – and they are seeing great success.

Experts this week discuss innovations and the modern day technologies that can be used to compliment their operations. Including:

  • Chris Boulton, CEO of yoo, on bringing design to the hospitality world.
  • Gordon Drake, CFO of Kingdom Hotel Investments about the multiple sources of income some of their hotels enjoy
  • Mark Wynne-Smith, Global CEO of Jones Lang LaSalle Hotels on the investment needed for innovation
  • And Ewan Cameron, CEO of Lonrho Hotels, about the correlation he sees with hotel development and social media.
 


If you’ve been sent to this page but you’re not yet on the circulation list to receive these regular briefings and you would like to sign up, you can do so here. It’s free.

Video clips produced by yBC.tv for the Hospitality Channel, including interviews from industry conferences such as the most recent IHIF conference as well as specific Hospitality Channel shoots.

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