Briefing: Hospitality leadership is more than revenue management

A survey published in the Harvard Business Review has revealed that the top two leadership qualities, as rated by global leaders, are having ‘high ethical and moral standards’ and ‘providing goals and objectives with loose guidelines/direction’. In hospitality, leaders at hotel management level and brand executive level have different but equally important roles to play in the success of a business.

In these videos industry experts discuss the importance of good leadership in hospitality:

In 2016, 89% of companies see leadership as an important or very important issue (up from 87% in 2015). That is according to Deloitte’s Global Human Capital Trends 2016.

As a business or industry develops leaders must be able to change and learn. This was reflected in the number four choice in the HBR survey; having ‘the flexibility to change opinion’.

One report that focused on leadership in a world of change is IBMs Global C-suite Study. This found that today’s CEOs say technology is the chief external influence on their enterprises. They think that user-based mobile solutions and cloud computing will be big drivers of change. 82% of the CEOs surveyed expect to engage more digitally over the next 3 to 5 years.

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Video clips produced by ybc.tv for the Hospitality Channel, including interview from industry conferences such as the IHIF conference as well as specific Hospitality Channel shoots.

Briefing: Political risk from ‘Brexit’

The EU referendum, which will take place in just under a month in the UK, has been the cause of much political debate. Fears have been stirred up about the potential negative impact of either outcome. But how has this affected investor sentiment and how would the UK’s exit from the European Union impact business in the hospitality industry?

Four hospitality and investment professionals discuss ‘Brexit’:

The referendum is just one example of how political uncertainty can affect business. Any potential disruption or change to regulations and the way business is done could be classed as a ‘risk’ that need to be factored into a business’s decision making at least in the short term.

Some examples of warnings arising throughout the campaigns, about the longer term effects of the decision, are that Leaving the EU would ‘spark year-long recession‘ and that Staying would increase the UKs population and put the NHS under “unsustainable” pressure.

Last year ICSA reported that 63% of boards said a UK exit from Europe could be potentially damaging to their company.

The European Union – often known as the EU – is an economic and political partnership involving 28 European countries. The UK’s exit from the EU has the potential to impact everything from immigration, to the environment, to procedure around working abroad, to law making itself.

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Video clips produced by ybc.tv for the Hospitality Channel, including interview from industry conferences such as the IHIF conference as well as specific Hospitality Channel shoots.

Briefing: global development of hospitality brands

Economic recovery globally is in a much better position than it was 12 months ago. Some markets however are still struggling whilst others are thriving and it’s integral to understand the macro-economic fundamentals before getting into the detail.

Whether you are a hospitality developer or an investor, understanding what product is needed in each market is essential and many believe this has fundamentally changed in recent years.

Which markets are the developers investing time and money to get a hotel product into locations? Which hotel product will work well in specific locations? How do you go about putting together a successful deal? All discussed in this briefing, including comments from:

  • Gerald Lawless, CEO of Jumeirah Group on the global growth of the luxury brand
  • Richard Candey, Head of Hospitality at DTZ on what makes a great deal
  • Maria Zarraluqui, VP – Development of Melia Hotels International on the worldwide regions her group are investing in
  • Mark Wynne-Smith, Global CEO of Jones Lang LaSalle Hotels on transactions in the US & EMEA region.
 


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Video clips produced by ybc.hpgcms.wpengine.com for the Hospitality Channel, including interviews from industry conferences such as the most recent IHIF conference as well as specific Hospitality Channel shoots.

Briefing: understanding the role of the owner

Appreciating who takes responsibility for risk in a hotel is something which has been scrutinised deeply in light of the recent recession. All those involved in deal making need to understand the risks in a new development or project in order for it to be successful.

Historically, maybe there has been too much risk with the owner and many big brands are now taking this into consideration when pursuing a new development.

In this week’s briefing we hear from:

  • Robert Shepherd, of InterContinental Hotel Group on sharing the owner responsibility.
  • Frank Croston, Partner of Hamilton Hotel Partners on whether there is too much risk with the owner
  • Peter Norman, of Hyatt International on the location and the owner being pivotal in deal-making
  • And Mark Wynne-Smith, Global CEO of Jones Lang LaSalle Hotels on the elements of a successful hotel
 


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Video clips produced by ybc.hpgcms.wpengine.com for the Hospitality Channel, including interviews from industry conferences such as the most recent IHIF conference as well as specific Hospitality Channel shoots.

Briefing: strategies for the Eurozone

The European region has seen massive change in the last 4-5 years. All businesses have consolidated their positions in wake of the recession. In light of this, what strategies should be employed to achieve continued growth.

Many hotel brands are embedded in the European Union and have had to completely adjust their products. Is the industry ever going to see the sort of growth and development seen pre-2007? Or is today’s market much more about innovating with existing developments and ensuring high-quality standards across the board?

The investment market in Europe has certainly been hit. Understanding when we are going to see the resurgence in deal-making is critical for the development pipelines of all brands.

Experts speaking in this week’s briefing include:

  • Mark Wynne-Smith, Global CEO of Jones Lang LaSalle Hotels on the European secondary market for investment.
  • Francois Baudin, of Fairmont Raffles Hotels, on what strategies they are employing in Europe.
  • James Chappell, Global Marketing Director of Horwath HTL, on the current state of the European market.
  • And Clive Hillier, CEO of Vision Hospitality Asset Management, with his view on the only two hot markets in Europe.

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Video clips produced by ybc.hpgcms.wpengine.com for the Hospitality Channel, including interviews from industry conferences such as the most recent IHIF conference as well as specific Hospitality Channel shoots.

Briefing: understanding successful hotel operations

The components of a successful hotel may seem simple, however, mastering how a hotel ensures repeat business and customer loyalty is hard. There are many variables which can affect a customer’s perception, right down to the towels, glasses and coffee you provide.

With the immediacy of online commenting, it is essential that all staff and stakeholders are up to scratch with how you operate. Successful hotels are able to ensure great stays for their customers by managing their expectations and understanding exactly what they want.

Some hospitality experts share their thoughts on what they believe ensures a hotel’s success. Including comment from:

  • Simon Vincent, President – Europe for Hilton Worldwide on the core component of any hotel.
  • Mark Wynne-Smith, Global CEO of Jones Lang LaSalle Hotels on the commoditisation of hotels which diminishes service.
  • Chris Boulton, CEO of yoo Hotels, on creating a memorable location for guests.
  • And John Brennan, CEO of Jurys Inn Hotels on instilling passion in the workforce to ensure success.
 


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Video clips produced by ybc.hpgcms.wpengine.com for the Hospitality Channel, including interviews from industry conferences such as the most recent IHIF conference as well as specific Hospitality Channel shoots.

Briefing: challenges for the hospitality industry

Hospitality is a global industry, a sector which cannot be protected from international challenges. The economic downturn in Europe is one of these challenges.  What has happened in hospitality for the four years since the recession first hit, and is trust finally filtering back into the market?

Our experts this week discuss what they are seeing in the industry as well as highlighting some other challenges that could be faced in the next 10 years.  Some believe the likelihood of another, harder-hitting, recession is just around the corner but interestingly hospitality consistently outperforms the market.

Experts this week include:

  • Sir Nigel Knowles, co-Global CEO of DLA Piper, on the trust sought in the markets
  • Prof. Ian Goldin, of the Oxford Martin School at Oxford University, on the challenges hospitality could face in the next 10 years.
  • Mark Wynne-Smith, Global CEO of Jones Lang LaSalle Hotels, on the confidence seen in the market despite economic issues.
  • And David Scowsill, CEO of the WTTC, on hospitality outperforming the economy.
 


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Video clips produced by ybc.hpgcms.wpengine.com for the Hospitality Channel, including interviews from industry conferences such as the most recent IHIF conference as well as specific Hospitality Channel shoots.

Briefing: momentum swing in Europe

Battling to retain market share when economic conditions are so tough is a continual headache for most, but has the industry seen the worst of it in Europe?

Although many believe the effects of the recession are still being felt, the rise in deal activity and general positivity in the market has allowed some to suggest the worst is behind us.

In this week’s briefing we hear from some key experts on their thoughts for the market in Europe, including:

  • Sir Nigel Knowles, co-CEO of DLA Piper on Europe retaining its economic competitiveness.
  • Mark Wynne-Smith, Global CEO of Jones Lang LaSalle Hotels on the momentum he sees in Europe.
  • Robert Shepherd, of InterContinental Hotels, on the effort they are putting in within Europe.
  • And Kingsley Seevaratnam of Westmont Hospitality Management, on how the economic conditions are still effecting market confidence.

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Video clips produced by yBC.tv for the Hospitality Channel, including interviews from industry conferences such as the most recent IHIF conference as well as specific Hospitality Channel shoots.

Briefing: defining a good deal

Following on from last week’s briefing where we looked at the complexities surrounding hotel deals, this week we’re examining the importance of constructing successful deals. Learning from experience can often unlock the ideas and impetus needed.

This briefing includes comment from financiers and hoteliers alike on what they believe defines a good deal. Interviews this week include those with:

  • Timothy Lloyd-Hughes, of Deutsche Bank on which projects will get the debt and equity.
  • Simon Vincent, of Hilton Worldwide on what they look for in a deal.
  • Mark Wynne-Smith, Global CEO of Jones Lang LaSalle Hotels, on the confidence seen in the deal-making market.
  • And Kingsley Seeveratnam, of Westmont Hospitality Group on what he believes defines a good deal.
 


If you’ve been sent to this page but you’re not yet on the circulation list to receive these regular briefings and you would like to sign up, you can do so here. It’s free.

Video clips produced by yBC.tv for the Hospitality Channel, including interviews from industry conferences such as the most recent IHIF conference as well as specific Hospitality Channel shoots.

Briefing: modern-day construction of deals

Deal making in hospitality has always been complex. However, the current economic environment has led to some key differences in how deals are now constructed.

Has the speed in which deals are done changed post 2007? What sort of deals are being putting together? And what are the components that are needed to speed up a deal?

These issues are discussed in this week’s briefing.

Including comment from:

  • Mark Wynne Smith, Global CEO of Jones Lang LaSalle on the increasing interest from Asian investors.
  • Ed Fuller, former President & MD of Marriott International, on business models for hotels.
  • Nick van Marken, of Deloitte, on whether it is currently a buyers or a sellers market.
  • Peter Norman, of Hyatt International, on the differing approach to negotiation by owners.
 


If you’ve been sent to this page but you’re not yet on the circulation list to receive these regular briefings and you would like to sign up, you can do so here. It’s free.

Video clips produced by yBC.tv for the Hospitality Channel, including interviews from industry conferences such as the most recent IHIF conference as well as specific Hospitality Channel shoots.

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