Briefing: keeping your team and colleagues motivated

In a global hospitality organisation it can be very difficult to keep in touch with colleagues in multiple locations, in multiple languages, across multiple timezones. Motivating these cherished members of your team is a task which shouldn’t be taken lightly considering these people are conveying the brand standards to your guests 24/7.

But how do you maintain the high-standards you expect? And, perhaps more importantly, how do you retain those members of staff who are the true champions of your hospitality organisation. This is discussed in this week’s briefing, with comments from:

  • Pierre O. Botteron, VP – Human Resources for Swissotel Hotels & Resorts on the need to deliver in-house consistency
  • Gerald Lawless, President & Group Chief Executive Officer for Jumeirah Group on keeping his colleagues motivated
  • David Thomson, COO for JA Resorts & Hotels, on retaining your cherished staff
  • Robert Gaymer-Jones, CEO of Sofitel Luxury Hotels on retaining the brand philosophy globally

If you’ve been sent to this page but you’re not yet on the circulation list to receive these regular briefings and you would like to sign up, you can do so here. It’s free.

Video clips produced by ybc.hpgcms.wpengine.com for the Hospitality Channel, including interviews from industry conferences such as the IHIF conference as well as specific Hospitality Channel shoots.

Briefing: sourcing and incubating talent

For those who were not able to attend IHIF last month, our own Peter Malone facilitated a session which focused on sourcing and incubating talent. He was joined by:

  • Srdjan Milekovic, VP – Human Resources, Hyatt International (EMEA) LLC
  • Pierre O. Botteron, VP – Human Resources, Swissôtel Hotels & Resorts
  • Franco Valletta, Chief Officer – Organisation Development & HR, Corinthia Hotels
  • Tony Voller, SVP – HR Asia, Middle East, Africa & Europe & Global Resourcing, IHG

The panel discussed sourcing, incubating, retention and technology in relation to hospitality people, and naturally provided an interesting range of experience and expertise.

Despite the impressive line-up, Peter decided even more expertise would be useful to the audience, so he arranged for another 15 people from the industry, with great experience and perspective of talent, to share their “pearls of wisdom” in relation to recruiting and retaining the best people.

The four short videos below are the result of Peter’s request for help, and are a great resource for anyone in the industry who needs to focus on getting the best from hospitality people.

 


If you’ve been sent to this page but you’re not yet on the circulation list to receive these regular briefings and you would like to sign up, you can do so here. It’s free.

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