ja resorts & hotels Archives - HPG Advisory Services I Hospitality Leadership Advisory

Briefing: Government’s contribution to hospitality

Posted on January 16, 2014February 21, 2019 by HPG Advisory

Hospitality is one of the most stable sectors globally. There is no doubt that the long-term projection for the industry is incredibly healthy with travel and tourism going from strength to strength. Why then are global governments not paying that much attention? And how should the industry change this?

In this briefing we hear from experts who are looking to demonstrate to global governments why hospitality is an incredibly vibrant industry to be investing in. Including comment from:

David Thomson, COO of JA Resorts & Hotels on getting the attention of government

Paul Slattery, Director of Otus & Co Advisory Ltd on why governments should get their act together

Nick van Marken, Partner & Global Head – Travel, Hospitality & Leisure of Deloitte LLP on new leaders needed to bring back optimism

And Gaël Le Lay, Head of Hotel Investment of AXA Real Estate on why governments shouldn’t get involved…

If you’ve been sent to this page but you’re not yet on the circulation list to receive these regular briefings and you would like to sign up, you can do so here. It’s free.

Video clips produced by ybc.hpgcms.wpengine.com for the Hospitality Channel, including interviews from industry conferences such as the IHIF conference as well as specific Hospitality Channel shoots.

Briefing: keeping your team and colleagues motivated

Posted on October 3, 2013February 21, 2019 by HPG Advisory

In a global hospitality organisation it can be very difficult to keep in touch with colleagues in multiple locations, in multiple languages, across multiple timezones. Motivating these cherished members of your team is a task which shouldn’t be taken lightly considering these people are conveying the brand standards to your guests 24/7.

But how do you maintain the high-standards you expect? And, perhaps more importantly, how do you retain those members of staff who are the true champions of your hospitality organisation. This is discussed in this week’s briefing, with comments from:

Pierre O. Botteron, VP – Human Resources for Swissotel Hotels & Resorts on the need to deliver in-house consistency

Gerald Lawless, President & Group Chief Executive Officer for Jumeirah Group on keeping his colleagues motivated

David Thomson, COO for JA Resorts & Hotels, on retaining your cherished staff

Robert Gaymer-Jones, CEO of Sofitel Luxury Hotels on retaining the brand philosophy globally

If you’ve been sent to this page but you’re not yet on the circulation list to receive these regular briefings and you would like to sign up, you can do so here. It’s free.

Briefing: Generation Y – a 2D generation

Posted on August 22, 2013February 21, 2019 by HPG Advisory

Generation Y are beginning to enter into both the workplace and marketplace, and therefore all industries are having to be malleable to the demands of this generation, the like of which has never been seen before. Connected, impatient, disloyal and expectant are some characteristics that could be associated with the Millennial generation.

How should hospitality meet the demands of this generation? And why should we be paying attention to this new breed of customer, and colleague? These questions are answered in this briefing, including comment from:

David Thomson, COO of JA Resorts & Hotels on their rising expectations

Douglas Rice, Executive VP & CEO of Hotel Technology Next Generation on what we need to understand about this new breed

Leo Brand, CEO of Swisscom Hospitality Services on meeting their demands

Martin Craigs, CEO of Pacific Asia Travel Association on a generation with problems

If you’ve been sent to this page but you’re not yet on the circulation list to receive these regular briefings and you would like to sign up, you can do so here. It’s free.

Video clips produced by ybc.hpgcms.wpengine.com for the Hospitality Channel, including interviews from industry conferences such as the most recent IHIF conference as well as specific Hospitality Channel shoots.