Briefing: exploiting the data rich industry

Continuing on the technology theme, in this weeks series we try to understand how to use the data being created continuously from mobile devices, social media and feedback forums. Mining this information can help any hotel deliver that personal service that so many customers want. Reacting to this in real-time is the next obstacle, and will of course increase your customer loyalty. Hear the thoughts from key people at Hyatt, InterContinental and SwissCom below.

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Briefing: Critical Success Factors: People or Technology?

There is no denying that technology is a huge contributing factor to any successful hotel operation, however is it the most significant? In this weeks briefing we hear from leading experts, in the field of hospitality, discussing the importance of hotel staff and managers. Experts this week include Guy Lean of Hospitality People Group, Thomas Storey of Fairmont Raffles Hotels and Michael Hirst of CB Richard Ellis.

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Briefing: is it time for free internet?

Is it time to offer free internet across the board?  This briefing focusses on an issue which has recently polarised the hospitality industry. The following interviews are courtesy of yourBusinessChannel, the company behind the Hospitality Channel. In a round of interviews in London and Berlin over the last few months, yBC asked key people in the industry to share their thoughts on the topic. Here’s how some of your peers answered …

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Briefing: how will your hotel make money?

Let’s face it: we’re all in this to make a profit.  This briefing focusses on success strategies to keep profitable in the hospitality industry. The following interviews are courtesy of yourBusinessChannel, the company behind the Hospitality Channel. In a round of interviews in London and Berlin earlier this year, yBC asked key people in the industry to share their top strategies. Here’s how some of your peers answered …

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Briefing: always room for service with a smile

People make the business – at least that’s what these experts say.  This briefing focusses on the importance of people in the hospitality industry. The following interviews are courtesy of yourBusinessChannel, the company behind the Hospitality Channel. In a round of interviews in London earlier this year, yBC asked key people in the industry to share their thoughts on just how important people are in the business. Here’s how some of your peers answered …

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Briefing: olympics one of many big opportunities for UK industry

Here comes one of the biggest events London has ever played host to!  This briefing focusses on how the Olympics in 2012 will impact the hospitality industry in just less than a year. The following interviews are courtesy of yourBusinessChannel, the company behind the Hospitality Channel. In a round of interviews in London and Berlin earlier this year, yBC asked key people in the industry to share their thoughts on the ultimate sporting event. Here’s how some of your peers answered …

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Briefing: recession’s silver lining

The global recession hasn’t been entirely doom and gloom.  This briefing focusses on ways in which the GFC has had “other” impacts on the hospitality industry. The following interviews are courtesy of yourBusinessChannel, the company behind the Hospitality Channel. In a round of interviews in Berlin and London earlier this year, yBC asked key people in the industry to share their thoughts on the recession. Here’s how some of your peers answered …

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Briefing: acquisitions are in the air

There have been plenty of interesting acquisitions in the industry in the last 12 months – and experts are saying that this is just the tip of the iceberg.  The following interviews are courtesy of yourBusinessChannel, the company behind the Hospitality Channel. In a round of interviews in London and Berlin earlier this year, yBC asked key people in the industry to share their predictions. Here’s how some of your peers answered …

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Briefing: experts share hotel success strategies

This briefing focusses on success strategies specifically for the hospitality industry. The following interviews are courtesy of yourBusinessChannel, the company behind the Hospitality Channel. In a round of interviews in London earlier this year, yBC asked key people in the industry to share their top strategies. Here’s how some of your peers answered …

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Briefing: data holds key to customer demand

This briefing focusses on the importance of data in driving customer demand in the hospitality industry.  The following interviews are courtesy of yourBusinessChannel, the company behind the Hospitality Channel.  They also include clips from interviews yBC has completed with people in the world of marketing, customer engagement and digital platforms.

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