robert gaymer jones Archives - HPG Advisory Services I Hospitality Leadership Advisory

Briefing: hospitality a key driver of economic growth

Posted on October 17, 2013February 21, 2019 by HPG Advisory

The value that hospitality creates for all economies across the world is sometimes overlooked by the global governments. This is exacerbated by the hotel industry being historically very poor at coming together in one-voice and explaining eloquently how significant a thriving hotel market can be to an area, region or even country.

In this briefing we hear from key experts about the consequences of a thriving hospitality industry and what the sector could be doing more of to push governments to recognise it as a stable hedge against economic instability. Including comment from:

Paul Slattery, Director of Otus & Co. Advisory on the next 10 years being crucial for global governments

Gaël Le Lay, Head of Hotel Investment for AXA Real Estate on the hotels sector growth being correlated with economic development

Robert Gaymer-Jones, CEO of Sofitel Luxury Hotels on pushing governments further to encourage tourism

Marc Socker, Senior Director – Hotel Fund Management of Invesco Real Estate on what he wishes David Cameron, Prime Minister of the United Kingdom, would do for the industry

If you’ve been sent to this page but you’re not yet on the circulation list to receive these regular briefings and you would like to sign up, you can do so here. It’s free.

Video clips produced by ybc.hpgcms.wpengine.com for the Hospitality Channel, including interviews from industry conferences such as the IHIF conference as well as specific Hospitality Channel shoots.

Briefing: keeping your team and colleagues motivated

Posted on October 3, 2013February 21, 2019 by HPG Advisory

In a global hospitality organisation it can be very difficult to keep in touch with colleagues in multiple locations, in multiple languages, across multiple timezones. Motivating these cherished members of your team is a task which shouldn’t be taken lightly considering these people are conveying the brand standards to your guests 24/7.

But how do you maintain the high-standards you expect? And, perhaps more importantly, how do you retain those members of staff who are the true champions of your hospitality organisation. This is discussed in this week’s briefing, with comments from:

Pierre O. Botteron, VP – Human Resources for Swissotel Hotels & Resorts on the need to deliver in-house consistency

Gerald Lawless, President & Group Chief Executive Officer for Jumeirah Group on keeping his colleagues motivated

David Thomson, COO for JA Resorts & Hotels, on retaining your cherished staff

Robert Gaymer-Jones, CEO of Sofitel Luxury Hotels on retaining the brand philosophy globally

If you’ve been sent to this page but you’re not yet on the circulation list to receive these regular briefings and you would like to sign up, you can do so here. It’s free.

Briefing: creating positive online sentiment with engaged consumers

Posted on July 4, 2013February 21, 2019 by HPG Advisory

The explosion in the way that everyone uses technology has dominated much conversation over the last few years. Technology, and more specifically the Internet, has brought new opportunities and new headaches for some in the way they communicate with stakeholders.

Consumers now engage with brands more directly in an online world which is completely segregated from the ‘real-world’ experiences they are having. Hoteliers need to react and engage with these online conversations to mitigate the risk of their brands being diluted. In this briefing we hear from:

María Zarraluqui, VP – Development of Melia Hotels International on the challenge of keeping up with these digitally engaged guests.

Gerald Lawless, CEO of Jumeirah Group on how to react to online negativity

Ewan Cameron, CEO of Lonrho Hotels on filtering through the information overload

And Robert Gaymer-Jones, CEO of Sofitel Luxury Hotels on creating that sought after online buzz.

If you’ve been sent to this page but you’re not yet on the circulation list to receive these regular briefings and you would like to sign up, you can do so here. It’s free.

Video clips produced by ybc.hpgcms.wpengine.com for the Hospitality Channel, including interviews from industry conferences such as the most recent IHIF conference as well as specific Hospitality Channel shoots.