Briefing: the hotel industry in the UK

The hospitality industry in the UK is not a unique one. However, the gap between London and the rest of the country is seemingly getting larger. In fact the BBC reported this week that ‘London’s top ten boroughs alone are worth more, in real estate terms, than all the property of Wales, Scotland and Northern Ireland, added together.’

Where is the future of the UK market? How has it been impacted by the continuing lack of deal-making? What hotel product will work well in this market? All questions raised and answered in this week’s briefing, with:

  • Chris Boulton, CEO of yoo on the UK polarisation
  • Joe Stenson, of Queensway Group and the growth in the budget sector
  • Peter Malone, Managing Director of Madison Mayfair on the UK fragmentation
  • And John Brennan, CEO of Jurys Inn Hotels on what he understands the UK market to be like
 


If you’ve been sent to this page but you’re not yet on the circulation list to receive these regular briefings and you would like to sign up, you can do so here. It’s free.

Video clips produced by ybc.hpgcms.wpengine.com for the Hospitality Channel, including interviews from industry conferences such as the most recent IHIF conference as well as specific Hospitality Channel shoots.

Briefing: staying connected to your customer

With the explosion of mobile technology across the globe, relationships with customers are no longer one-dimensional. Brands, corporations and businesses need to embrace new media capabilities to stay connected with their ever evolving consumer.

Online commenting, reviewing and criticism is now a 24 hours a day phenomenon, even for the small brands. Understanding the correct tools to use and how to manage this relatively new avenue is integral. Some brands are doing it brilliantly, but are there particular tricks and top tips to learn?

In this briefing we hear from:

  • Ewan Cameron, CEO of Lonrho Hotels on staying connected to his customers
  • Joe Stenson, of Queensway Group on continually processing customer feedback for improved service
  • Peter O’Connor, of the Essec Business School, on which brands are using social media well
  • And James Chappell, Global Marketing Director of Horwath HTL, on the challenges with media immediacy

If you’ve been sent to this page but you’re not yet on the circulation list to receive these regular briefings and you would like to sign up, you can do so here. It’s free.

Video clips produced by ybc.hpgcms.wpengine.com for the Hospitality Channel, including interviews from industry conferences such as the most recent IHIF conference as well as specific Hospitality Channel shoots.

Briefing: providing value for money in low cost hotel operations

One trend in hospitality has not changed for over 2000 years – people want a good bed, a decent shower and somewhere safe to sleep the night. The growth in the low-budget sector has been testament to this.

Hotel brands still need to deliver value for money, but if the above components are at the core of any offering, the likelihood is that the perceived value of the product is high.

Many believe there will be continued growth in the budget sector with new innovations allowing the best use of space.

Experts in this week’s briefing include:

  • Joe Stenson, of Queensway Group on the transparency needed with hotel products.
  • Peter Malone, Managing Director of Madison Mayfair on delivering a great service at a reduced cost.
  • Andrew Sangster, Editor of the Hotel Analyst on the 2,000 year old trend.
  • And John Brennan, CEO of Jurys Inns Group on targeting customers at the right price.

If you’ve been sent to this page but you’re not yet on the circulation list to receive these regular briefings and you would like to sign up, you can do so here. It’s free.

Video clips produced by ybc.hpgcms.wpengine.com for the Hospitality Channel, including interviews from industry conferences such as the most recent IHIF conference as well as specific Hospitality Channel shoots.

Briefing: the importance of design

It is clear that the emphasis placed on design and innovative features varies, depending on the type of hotel under construction. However, are consumers now placing more importance on hotel design in their buying patterns? Should investment into quirks and features be taken seriously by all or should it be limited to boutique hotels?

Finding the right balance is essential. An outdated hotel, in terms of features and aesthetics, can have a severely detrimental effect on a potentially returning customer.

In this week’s briefing we hear some differing perspectives on the role design plays in hotels. Including comment from:

  • Chris Boulton, CEO of yoo, on his belief that design is becoming very important across all aspects of hospitality.
  • Debrah Dhugga, Managing Director of Dukes Hotel talks about how her boutique hotel mixes vintage and contemporary design together.
  • Joe Stenson, of Queensway Group on his belief that location is much more important than the features of a hotel.
  • And Guus Bakker, of Frasers Hospitality on the new concept his company is bringing to the market.

 

 


If you’ve been sent to this page but you’re not yet on the circulation list to receive these regular briefings and you would like to sign up, you can do so here. It’s free.

Video clips produced by yBC.tv for the Hospitality Channel, including interviews from industry conferences such as the most recent IHIF conference as well as specific Hospitality Channel shoots.

Briefing: understanding the impact of the Olympics

The imminent arrival of the Olympics in London is getting closer and closer, 15 days in fact! But what impact will the Olympics have on the UK and the continuing developments in hospitality.

Will the Olympics position London for future events, or will the legacy of the Games have little effect on the industry in London? These thoughts are discussed in this week’s briefing, including comment from:

  • Peter Malone, Managing Director of Madison Mayfair on how he believes that the initial positive impact will have little longer term effect.
  • Debrah Dhugga, Managing Director of Dukes Hotel on the plans needed for 2013 in London.
  • Joe Stenson, Director of Hotels for Queensway Group on the real impact from the Games being seen in 6 months time
  • And Colin Stanbridge, Chief Executive of the London Chamber of Commerce on what opportunity there is for the future of London after being in the spotlight.

If you’ve been sent to this page but you’re not yet on the circulation list to receive these regular briefings and you would like to sign up, you can do so here. It’s free.

Video clips produced by yBC.tv for the Hospitality Channel, including interviews from industry conferences such as the most recent IHIF conference as well as specific Hospitality Channel shoots.

Chat Button